Cancellation and Refund Policy
About SGA
1. Cancellation by Customers
- Cancellations must be requested in writing via email or through our website’s cancellation request form.
- The cancellation policy varies depending on the type of service booked. Specific terms will be provided at the time of booking.
Standard Cancellation Charges:
- 30 days or more before departure: [Insert Percentage]% of the total booking amount will be refunded.
- 15-29 days before departure: [Insert Percentage]% of the total booking amount will be refunded.
- Less than 15 days before departure: No refund will be provided.
2. Cancellation by Sree Gowtha Additya
- In rare cases, we may cancel a booking due to unforeseen circumstances such as natural disasters, government restrictions, or provider issues.
- In such cases, you will be offered:
- A full refund of the amount paid.
- An alternative arrangement of equal or greater value (if available).
- You must be at least 18 years old to use our website or services.
- You agree to use the website only for lawful purposes and in compliance with these terms.
3. Non-Refundable Services
- Certain services or bookings may be non-refundable. This will be clearly stated at the time of booking. Examples include:
- Last-minute bookings.
- Special promotional offers.
4. Refund Process
- Eligible refunds will be processed within 7-10 business days of receiving the cancellation request.
- Refunds will be issued using the same payment method as the original transaction.
5. Amendments and Rescheduling
- Requests to amend or reschedule bookings will be treated as cancellations and may incur cancellation charges unless stated otherwise.
6. No-Show Policy
- No refunds will be issued for no-shows or failure to utilize booked services without prior notice.
7. Force Majeure
- In the event of force majeure (e.g., natural disasters, pandemics, political instability), refunds or rescheduling will be addressed on a case-by-case basis in accordance with applicable laws.